Cebu Pacific Cancellation Policy cost carrier in the Philippines, offers various options for passengers who need to cancel or modify their bookings. Understanding the airline's cancellation policy is crucial to navigate potential fees and maximize flexibility.

1. Voluntary Cancellation

For passengers who wish to cancel their flights voluntarily, Cebu Pacific's policy varies depending on the fare type and any add-ons purchased.

1. Standard Tickets: Typically, standard low-cost tickets are non-refundable and non-cancellable.
   
   

2. CEB Flexi Add-on or GO Flexi Fare Bundle: Passengers who have purchased these options can cancel their flights and convert the unused value into a Travel Fund, which can be used for future bookings within 180 days.
   
   

3. Without Flexi Options: Cancellations are only permitted under specific conditions:
   
   

   1. Flight cancellation by Cebu Pacific.
      
      

   2. Schedule change of at least one hour.
      
      

   3. Denial of entry by immigration.
      
      

   4. Medical emergencies or death of the passenger or immediate family member.
      

   5. 2. Involuntary Cancellation

If Cebu Pacific cancels a flight, passengers are entitled to the following options:

1. Free Rebooking: Change to a new flight date without additional fees.
   
   

2. Travel Fund: Store the value of the ticket in a virtual wallet for future use.
   
   

3. Full Refund: Request a complete refund of the ticket price.

3. Rebooking and Change Fees

Passengers can rebook flights up to two hours before departure. Rebooking fees vary depending on the route and fare type:

1. Domestic Flights: PHP 1,200 per sector.
   
   

2. International Flights: Fees range from PHP 2,000 to PHP 2,750, depending on the destination.
   
   

Note: Fare differences may apply when rebooking.

4. Refund Policy

Refund eligibility depends on the fare type and reason for cancellation:

1. Refundable Fares: Passengers with refundable tickets or those who purchased the CEB Flexi add-on can request refunds.
   
   

2. Non-Refundable Fares: Typically, promo fares and standard tickets without Flexi options are non-refundable.
   
   

3. Processing Time:
   
   

   1. Credit/Debit Card Payments: Refunds are processed within 15 days in the original form of payment.
      
      

   2. Cash or Check Payments: Refunds may take up to two billing cycles. 

5. Travel Fund

Cebu Pacific's Travel Fund is a virtual wallet where passengers can store the value of canceled flights for future use.

1. Validity: Funds are valid for 180 days from the date of conversion.
   
   

2. Usage: Can be used to book new flights or purchase add-ons.
   
   

Note: Travel Fund is not applicable for promo fares.

6. Promo Fares

Tickets purchased during promotional sales, such as Piso Fare, have specific restrictions:

1. Non-Refundable: These tickets cannot be refunded.
   
   

2. Rebooking: Allowed with applicable fees and fare differences.
   
   

3. Non-Reroutable: Changes to the destination are not permitted.
   
   

How to Cancel or Modify a Booking

Passengers can manage their bookings through various channels:

1. Website: Visit the Cebu Pacific website and navigate to the "Manage Booking" section.
   
   

2. Mobile App: Use the Cebu Pacific mobile application to access and modify bookings.
   
   

3. Customer Service: Contact Cebu Pacific's customer service hotline for assistance.
   
   

4. Airport Ticket Office: Visit the nearest Cebu Pacific ticketing office.